Reale Mutua Assicurazioni is in Italy today the bigger insurance company in the form of a mutual insurance. This kind of corporate stucture implies that it can't be placed on the market, so there are no shareholders. Who underwrites a Reale Mutua policy becomes a member of Reale Mutua. As today there are 1.413.061 members, 343 agencies, circa 1.307 employees and more than 98,8 millions of Euros of net income.
Reale Mutua Assicurazioni felt the urge to have inside its own network a way to share both informaton and business and organizational processes.
Once an integrated framwork for the management of business activites and role had been defined, there weas the creation of a "processbook" inside the company network: a business portal through which you can search for information related to business processes and organization charts.