Customer Relationship Management
Being able to manage the relationship with your customer is a key success factor managed by every entrepreneur that was able to reach success. To care about your customer means to design a set of tool and procedures that can empower your business and organization to receive every kind of stimuli coming from the consumers and the market.
Interlem is specialized in planning and developing custom CRM solutions verticalized from the main market platforms. Here at Interlem you will find all the competencies to design your selling processes and customer care and to obtain simple and efficient tools to satisfy your customers.
The CRM for Interlem
Customer Relationship Management, for us people of Interlem, means a set of strategies and informatic solutions able to put the client at the center of the corporate world and to offer the management state-of-the-art technologies to improve their market comprehension and their understanding of key success factors:
Sales & Customer Care Workflow
The complete mapping of selling and customer care processes represent the starting point of a successfull CRM strategy.
Lead Generation
The continuous identification of new potential customers is essential in order to ensure to the selling forces new raw material for commercial actions.
Customer Analytics
All the important and relevant information about your customer.
SAP and other system integration
To guarantee a safe information sharing it is essential to maintain updated and synched all the business systems.
CRM on Cloud
Forget the infrastructure burden, concentrate on your market. We will take care of your problems.
Mobile CRM
Tablet and smartphone allows to satisfy your clients everywhere and in every moment!
Social Selling
Improve your commercial strategies with the Social Media strenght. Be relevant and quick for your clients.
The vertical Interlem solutions
Some of our customers
SEA: Milano’s airports flight with the Air-il-CRM
In the last 20 years the airport business shifted its focus from aviation and handling activities to non aviation related businesses. In order to have success in this sector, there is the need of a stronger care and attention with respect to the final user, the passenger. SEA adopted Air-il-CRM in order to understand how the passengers behave and what they consume inside the airport.Watch the video ›
